Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we’ve tripled our revenue in just five years.
Our North Star is clear — accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers.
Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a integral Autodesk Platinum Partner, we combine world-class partnerships with our own cutting-edge software and services to drive performance and sustainability across the industry.
Growth, Agility, Innovation, Responsibility
com/graitec-a-global-player
The Customer Success Specialist (CSS) - German Native Speaker, SMB manages a high-volume portfolio of SMB customers and is responsible for customer engagement, renewal execution, adoption and commercial opportunity identification across the customer lifecycle.
This is a scaled, execution-focused Customer Success role. The CSS combines proactive customer outreach, disciplined CRM management and data-led prioritisation to retain customers, increase adoption and identify growth opportunities efficiently.
Own assigned renewal activities and customer follow-up to support retention and recurring revenue
Identify renewal risks early, document them in CRM and elevate them through the agreed process
Meet customer contact, response-time, SLA and CRM compliance expectations
Proactively identify and qualify upsell and cross-sell opportunities, creating and maintaining opportunities in CRM in line with the agreed process




Communicate clearly and professionally with customers through phone, email and digital channels
Collaborate with Sales, Support and Solution teams to resolve needs and progress opportunities
Process Discipline & Digital Execution

Execute assigned playbooks, digital campaigns and automated customer journeys consistently
Use approved automation and self-service tools, and share improvement ideas with the manager
CRM, Forecasting & Opportunity Management

Maintain accurate renewal status, customer activity and risk information in CRM
Create and maintain qualified upsell and cross-sell opportunities in line with the agreed process
Use portfolio, usage and engagement data to prioritise activity and improve execution
Qualified upsell and cross-sell opportunities
Productivity and completed activities per CSS
CRM data quality
Experience in a high-volume customer-facing, Customer Success, Renewals, Sales through Service, Customer Service, Contact Centre or BPO environment
Strong customer communication skills and confidence managing a large number of accounts through phone, email and digital channels
Demonstrated ability to work against activity, quality, SLA and commercial KPIs
Comfort using CRM, customer usage data, dashboards and structured playbooks to guide daily actions
Experience with SaaS, subscription-based, Autodesk, AEC or technology businesses is an advantage
Fluency in German & English is required
Comfortable working to productivity, activity, quality and customer outcome targets
Comfortable using repeatable playbooks, campaigns and digital journeys across a large portfolio
Connects each interaction to retention, adoption, value and commercial opportunity
Uses approved tools and automation to work efficiently while maintaining quality
Graitec uses AI to support and streamline internal processes;

📌 Customer Success Specialist (Cataluña)
🏢 GRAITEC
📍 Cataluña