For our Mobile Business Unit, we are looking for an experienced Senior Mobile Support Engineer .
As a Senior Mobile Support Engineer, you will work with business-critical mobile communication services for partners and end customers. This role offers plenty of autonomy, technical ownership, and the opportunity to contribute directly to the quality and stability of our mobile services.
The Role As a Senior Mobile Support Engineer, you are a key technical point of contact within our mobile operations. You will also support and coach colleagues within support teams and actively contribute to improving processes, documentation, and technical knowledge sharing.
Investigate and resolve complex mobile service incidents and support requests from partners and MVNOs.
Use logging, monitoring systems, and diagnostic tools to troubleshoot technical problems efficiently.
Support and coach support colleagues on technical matters.
Collaborate with other business units and teams on technical improvements, changes, and projects.
Contribute to the further development of support processes, tooling, and reporting.
You take initiative, think ahead, and feel responsible for the overall quality of our services.
At least 5 years of experience in a technical support, operations, or service management role.
Experience in telecommunications, mobile services, VoIP, UCaaS, networking, or a similar technical environment.
Experience with incident analysis, ticket management, and escalation handling.
Strong communication skills in English, written and spoken.




Personal Qualities
A team-oriented mindset and willingness to support others.

A drive to improve support services, not just resolve individual incidents.
Mobile telephony, roaming, mobile data, and voice services.
IMS, SIP, and related network protocols.
Monitoring tools, dashboards, and KPI reporting.
Partner and B2B support environments.
it gives you the chance to contribute to the ongoing professionalization of our mobile services.
A senior technical role within a strategically important and growing business domain.
Direct impact on the quality, stability, and performance of our mobile services.
An informal organization with short communication lines, technical depth, and an entrepreneurial culture.
Hybrid working arrangements, combined with our office in Malaga.
With 1,000 employees across 20 offices in 11 countries, we support more than 2.6 million users.
Our mission is to seamlessly integrate all forms of communication to enable better collaboration. We offer a comprehensive portfolio ranging from business telephony to IT services. Innovative solutions such as Enreach Contact (UCaaS) and DialoX (AI) are delivered both through our partner network and directly to business customers.
Would you like to apply your technical expertise within a growing mobile business and contribute to the quality, stability, and future development of our services? Do complex technical challenges energize you, and are you passionate about making support better every day?

📌 IT Mobile Support Engineer (Málaga)
🏢 Enreach Labs
📍 Málaga