Customer Service Consultant | S1 | Branch Banking | Peterborough | 12 Month FTCBranch Banking are looking for a Customer Service Consultant, based in TSB Peterborough branch.
To succeed in this role, you will be responsible for:Supporting customers across face-to-face, telephone and video channels to meet their banking needsHelping customers build confidence in using digital banking services, including mobile and online platformsUnderstanding customer needs and proactively identifying the most suitable products and servicesResolving customer queries efficiently and providing clear, practical solutionsBuilding strong, lasting relationships through personalised service and regular engagementEncouraging digital self-service adoption using customer devices and in-branch technologyCollaborating with colleagues to deliver a consistent and high-quality customer experienceIdentifying opportunities to improve how we support customers and enhance service deliveryWHAT YOU'LL BRINGExperience delivering excellent customer service across multiple channelsExperience supporting customers with financial products or servicesExperience working in a collaborative team environmentWE VALUE YOUR IMPACTAt Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and communities,



and the opportunities you have to grow and thrive
- personally and professionally.
The starting salary is £25,000 together with a £500 adaptable benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.£500 annual cash allowance to spend on our great range of benefits. *Include salary where authorised25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessmentsWe put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
Share in Santander's success by saving or investing in our share plans.
As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and servicesCompetitive rewards that reflect the real i

📌 Customer Service Consultant (Madrid)
🏢 Santander
📍 Madrid