At Gong, you will join a company built on innovative products, ambitious goals, and passionate peopleYou will work with a team that dreams big, moves fast, and cares deeply about the craft and about each otherAs a Renewal Manager at Gong, you’ll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with GongYou’ll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experienceOwn the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churnLead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreementsDrive customer engagement through live interactions, leveraging data insights to reinforce Gong’s value and alignment with customer goalsIdentify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or servicesManage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocityCollaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processesManage contract execution workflows, including quote creation,



Salesforce opportunity management, order form generation, and tracking contracts to closeDevelop proficiency in Gong deal workflows, Salesforce processes, and contract execution best practicesBuild cross-functional relationships across Customer Success, Sales, Finance, and LegalAssess areas for process automation and operational efficiencies, making data-driven recommendationsBenefitsMental health support resourcesWork from home stipendRetirement savingsTraining & development programsAbility to work in a fast-paced, high-growth environment while maintaining a proactive, strategic approachExceptional communication and negotiation skills, able to handle objections and influence decision-makersExperience working with Salesforce and Gong, particularly managing opportunities2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environmentHighly organized with strong attention to detail, managing a high-volume book of business efficientlyProven track record of managing and negotiating contracts with a strong renewal/expansion success rateStrong business acumen, understanding customer needs and financial drivers to craft compelling renewal pitches#

📌 Renewals Manager (Madrid)
🏢 Gong
📍 Madrid