Omega CRM Consulting is looking for a Systems Operations Specialist that would like to collaborate with one of the top general pharmaceutical companies.
The Systems Operations Specialist will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with ISI standards.
Coordinating and scheduling backup/recovery & Performing Disaster Recovery testingAccess & identity monitoringCoordinating (but not performing) server and database patchesSmall enhancements/configuration changes to softwareCoordinating software managementInterfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)Collecting & Processing Demands from Business UsersPerforming Incident & Problem ManagementPerforming Change ManagementCoordinating System ArchivingMust have Excellent English speaking, reading & writing skillsOther languages such as German, Japanese, Mandarin, Spanish a plusMust have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
A demonstrated understanding of Operational Excellence ITIL v3.
Data transformation and modelling using Snowflake and dbtGood to have knowledge of data integration tools (Snaplogic)Python and SQL (advanced)Infrastructure as Code (AWS CDK / CloudFormation)



— pipelines and transformations are deployed as reusable blueprints across environmentsGood Understanding of assigned application and system lead support service tasks~ Understanding and experience working with Hardware, software, networking and databases~ Permanent contract.
Trainings & Certifications. Home Office.
Health insurance.
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group,

we offer
end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #

📌 Operations Manager (Madrid)
🏢 Omega CRM, A Merkle
📍 Madrid