Location: 100% Remote (Integral) - Preference: Latin America, South Africa, Europe

Timezone / Hours: US Business Hours (EST/PST)

Engagement Type: Full-Time Independent Contractor

The Vision: Building the Operating System for Product Creation

Since 2013, THE/STUDIO has been building the definitive operating system for product creation. We are combining modern SaaS technology with custom manufacturing to make producing physical goods as seamless, fast, and scalable as launching software.

We operate two core platforms: Customize Now (our best-in-class, on-demand manufacturing platform) and Source Anything (our new SaaS product that enables customers to seamlessly work with global factories beyond our own network).

We are a profitable, previously Silicon Valley-backed, fully remote company, and we are not just looking to improve manufacturing, we are looking for a visionary operator to help us truly revolutionize the global supply chain.

The Role

We’re looking for a proactive Customer Success Manager (CSM) to own the post-sales relationship and guide our clients through every step of their product development and custom manufacturing journey.

Many of our clients are launching or scaling apparel/product lines with little to no manufacturing experience, while others are seasoned industry veterans. As their primary strategic guide, you will onboard new customers, demystify the custom production process,



and serve as the critical bridge coordinating between the client, our design team, and factory/sourcing partners.

You’ll spot where projects are stalling (whether on the client, design, or factory side), relentlessly unblock delays, provide hands‑on guidance on fabric and garment feedback, and identify key expansion opportunities as production runs complete.

Why This Role Is Exciting:

- Direct Access to Leadership: You will have the opportunity to work directly with our CEO and executive team, giving you high visibility, direct mentorship, and a seat at the table.

- Product & Strategic Influence: We operate with flat hierarchies. Your daily insights from the ground level will directly shape our product roadmap, workflows, and company strategy.

- Rapid Scale & Career Trajectory: We are growing rapidly. Joining us right now means high autonomy, minimal red tape, and massive room for personal and professional acceleration.

What You’ll Do

- Post‑Sales Journey & Onboarding: Own the end‑to‑end customer onboarding and post‑sales experience, educating new clients on manufacturing workflows and guiding them confidently from concept to final delivery.

- Cross‑Functional Orchestration: Serve as the central air‑traffic controller coordinating closely between clients, design specialists, and factory/sourcing teams to keep projects moving smoothly.

- Proactive Risk & Bottleneck Detection: Monitor

📌 Customer Success Manager (Cataluña)
🏢 The/Studio
📍 Cataluña