Required Skills :
~ Bachelor's degree in Computer Science, Information Technology, or related field.
~3-5 years of experience in IT infrastructure or field support roles.
~ Strong knowledge of Windows OS, Active Directory, networking fundamentals, and endpoint security.
~ Experience with ticketing systems (e.g., ServiceNow) and remote support tools.
~ Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are a plus.
~ Excellent problem-solving, communication, and customer service skills.
~ Ability to travel between sites and work independently.