We are looking for a Customer Service Representative to join our team and support an automotive technology product used in the United States.
Our client develops an automotive diagnostic device connected to a mobile app , allowing users to access real-time vehicle information, report issues, and receive support directly from their smartphones. It is a customer support position , focused on handling calls, creating tickets, providing follow-ups, and resolving issues.
based users via phone, email, and chat
Document interactions and feedback in the CRM system
Collaborate with technical and support teams to resolve complex cases
Provide product guidance and onboarding support when needed
Share customer insights to help improve the product and support processes
~3+ years of experience in customer service or customer support
~ Experience supporting U.Experience using CRM or ticketing systems
~ Open to a contractor arrangement (initially without benefits)
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