At the Straumann Group, we're on an exciting journey of growth, innovation, and impact – driven by our mission to improve oral health and transform millions of lives worldwide.
United by a shared goal, we give our best every day and cultivate a performance-oriented, player-learner culture that fosters collaboration, curiosity, and ambition. Act as the main logistics partner for Ortho and own the end-to-end transportation and distribution process, from manufacturing handover through customs clearance and delivery follow-up
Own courier OTIF, lead time, and logistics cost performance through reporting, root-cause analysis, and corrective actions
Work with the Logistics Control Tower (LCT) team to monitor shipments and coordinate resolution with carriers, plants, customer care, customs, procurement, and local teams
Review service provider performance, participate in QBRs, and partner with Logistics Procurement on service, compliance, and cost improvements
Ensure billing, invoicing, claims, ticket follow-up, and contractual terms with couriers and logistics providers are properly managed
Lead or support logistics workstreams such as transport setup changes, new lanes, service model adjustments, and contingency planning
Strengthen governance, simplify escalation routines, improve KPI visibility, and standardize ways of working across the Ortho logistics model




Partner with Production, Customer Care, subsidiaries, and the wider Ortho network to resolve customer-impacting issues involving logistics
Act as the connection point into the wider GLD organization and align with adjacent supply chain teams when required, while keeping logistics as the core focus of the role
Bachelor's or Master's degree in Supply Chain, Logistics, International Trade, Business Administration, Engineering, or a comparable field
Extensive relevant experience in logistics, transportation, distribution, or supply chain operations, ideally in an international matrix environment
courier / express network experience is a strong advantage
Experience driving process improvement, governance, and operational discipline in complex or evolving business environments
Good knowledge of international transportation, customs, trade compliance, and distribution processes, continuous improvement or project management training is an advantage
Strong Excel skills and confidence working with operational data, dashboards, and shipment visibility tools
You demonstrate strong ownership and business partnering skills while staying close to operational realities
You are fluent in English. Proficiency in Chinese (Mandarin) and/or an additional European language is an advantage

📌 Logistics Business Partner (M/F/D) (Madrid)
🏢 Straumann Group
📍 Madrid