Eternitiistheleadingoperatorofvacationrentalsiniconicholidaydestinations,ledbyapassionforexcellence,authenticadventures,andhospitality.
Withover€2billioninassetsundermanagement,weoperate800+chalets,villasandapartmentsunder3consumerbrands:EmeraldStay(our4*brand),BoHouse(our5*brand)andVerbierExclusive(ourpalacebrand).
Ourguestscandiscoverourpropertiesinmorethan25exceptionaldestinationsacrossEuropeandNorthAmerica.
Todescribeourworkplacecultureinanutshell:we’redemandingandcaring.
Asateammember,expecttobechallenged,empoweredandtogrowthroughthisprofessionalexperience.
AsoneofourOperationsExecutives,yourresponsibilitieswillincludebutnotbelimitedtothefollowing.
Inbrief,theroleissimilartoahotelFrontOfficeposition,butwithinaremotehospitalityenvironment.
RESPONSIBILITIESYourmainobjectiveistodeliveragreatexperiencetoallourstakeholders.
GuestRelations:Liaisingwithguestsbefore,duringandafterstay,bye-mail,WhatsAppandtelephone.
Arrangingsomeextraservicessuchasairporttransfersandat-homemassages.
Coordinatingspecialguestsrequestswiththelocalstaffinourdestinations.
Overseeingarrivalmanagement,ensuringallguestregistrationsarecompletedandfollowedupwhenneeded.
Handlingguestcomplaintswithempathyandprofessionalism,offeringsolutionsorcompensationswhenappropriate.




Closingandsendingtheinvoicetoourguestsattheendoftheirstay; Collectingextramoneyifneeded,liaisingwiththemincaseofdamages.
Collectingfeedbackfromgueststokeepimprovingourservices.
Concierge&additionalservices;:Developingthedestinationsunderyourresponsibilityby:Creatingandupdatingextra‑serviceprocesses.
Keepingdestinationpagesuptodatewithnewrecommendations(restaurants,activities,etc.).
Actingasthemainpointofcontactforcolleaguesneedingsupportorinformationregardingyourdestinations.
Dependingontheseasonalityaswellasyourbandwidth,skillsandinterest,youmightinvolvedwithotheraspectsofouroperations.
KEYINFORMATIONONTHEPOSITIONEmployment start :AssoonaspossibleOffice address:TalentGardencoworking-CarrerdeRamonTurró169A,Barcelona.
Workdaysandworkhoursmayvary,weworkinhospitality.
Youwouldworkeveryotherweekendandhavedaysoffduringtheweekinlieu.
Wehavea flexiblehomeofficepolicy :withus,you'llworkattheofficetwodaysperweek(TuesdaysandWednesdays)-therestofthetime,it'suptoyou.
Therecruitmentprocessinanutshell:Step1:ScreeningcallStep2:CasestudyStep3:VideointerviewwithourOperationsManager&OperationsSupervisorStep4;:Referencecheck

📌 Operations Executive (Madrid)
🏢 247 Media
📍 Madrid