Join our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high‑performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high‑value bookings.
This is a consultative, relationship‑based position where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth. With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises, building trust and driving results. In a fast‑paced, multilingual environment you will combine commercial focus with a genuine passion for delivering exceptional customer experiences.
Lead consultative sales conversations with strong objection handling and urgency managementTake full ownership of individual NTR production targets and revenue performanceRecommend tailored solutions balancing customer needs with premium brand experienceMaintain long‑term relationships driving repeat business and incremental revenueManage accurate CRM records ensuring structured pipeline and qualified leadsAdhere to schedules, performance targets, and quality guidelines set by the Hub leadershipThrive in a complex, fast‑paced environment, managing customer communications across multiple channels (phone, chat and other platforms)



while maintaining high service standardsSales and ConversionManage consultative sales conversations from initial customer interest through to booking confirmationSupport customers in choosing the most suitable cruise solution based on their needs and preferencesDrive booking conversion, upselling and overall commercial performanceContribute directly to individual sales and revenue targetsClient Portfolio DevelopmentMaintain customer relationships over time to encourage repeat bookings and long‑term valueManage structured follow‑ups, reactivation opportunities and future sales potentialWork on both inbound customer requests and proactive outbound contacts from existing databases and commercial campaignsRecommend tailored solutions while maintaining a premium customer experienceExperience in consultative, phone‑based sales of complex or high‑value products is a strong advantagePrevious experience in travel, hospitality or other service‑oriented industries is a plusExperience in customer‑facing environments such as retail, hotels, resorts, tourism, guest services, resort entertainment teams or similar roles involving direct interaction with customers will also be positively valuedStrong commercial mindset and natural focus on conversion and resultsComfortable working in a performance‑driven environment while maintaining a high‑quality customer experienceAbility to quickly learn and understand complex products and commercial dynamicsClear and professional communication aligned with a premium brandFluency in English (spoken and written); Comfortable working in rotating shiftsWorking Hours: Availability to work rotating shifts, including evenings and weekends (opening office 12/7)

📌 Sales Development Representative (Madrid)
🏢 MSC Cruises
📍 Madrid