About the Role
Provider Console is the front door for every provider that works with Datavant. It's where providers onboard, manage their requests, access their tools, and increasingly
- where they'll be able to do more for themselves without ever needing to call us. Right now it's a product with strong bones but real gaps: too many workflows that require human intervention, too little transparency for providers about what's happening with their requests, and a surface that doesn't yet feel like a coherent, unified experience as new capabilities get added.
What Provider Console IsProvider Console is Datavant's unified provider-facing platform. Today it serves as the hub through which several products connect:Request Manager
- providers submit, track, and manage ROI requestsProvider Exchange
- delivery and billing integration for provider networksHealthForms
- patient-facing form submissions that feed into provider workflowsCertification & Onboarding
- credentialing, admin setup, and provider network enrollmentNotifications
- automated communications keeping providers informed through the request lifecycleThe design challenge is twofold: each of these has its own history and logic, and your job is to make them feel like a single, coherent platform
- while also pushing the product toward fewer phone calls, fewer emails, and more providers who can solve their own problems.

What You'll Do
Platform Experience & Information ArchitectureDefine and maintain the overall experience architecture of Provider Console
- how features connect, how providers navigate, and how new capabilities get introduced without adding cognitive loadIdentify and resolve inconsistencies across product surfaces that have grown independently
- navigation patterns, terminology,



interaction modelsDesign for provider journeys that span multiple products, not just individual feature momentsBuild and maintain a shared component library and pattern documentation for Provider Console, in coordination with the broader design systemSelf-Service DesignLead the design effort to reduce provider reliance on support
- map where and why providers call or email today, and systematically design those friction points outDesign transparent, real-time status experiences so providers always know where their request stands without askingCreate onboarding and setup flows that enable providers to configure their own credentials, users, and preferences without implementation supportDesign proactive notification and alert systems that surface the right information at the right time, reducing the need for providers to go lookingEvaluate and design for progressive disclosure
- showing providers the right level of complexity based on their role and contextResearch & InsightConduct provider research
- both with external provider organizations and internal teams who proxy for provider needs
- to ground design decisions in real behaviorAnalyze support ticket data, call drivers, and AM escalations to identify the highest-impact self-service opportunitiesRun usability testing on new workflows before they ship,



with a particular focus on onboarding and first-time experiencesMaintain a clear point of view on what providers need most and bring that perspective into roadmap and prioritization conversationsCollaboration & CraftPartner closely with the Provider Console PM, engineering team, and adjacent product teams (RM+, HealthForms, Provider Exchange) as new capabilities get integratedWork with Solutions Consulting and Account Management teams who have direct provider relationships and field feedback dailyCommunicate design decisions clearly
- including what you explored and why you landed where you didPush for quality: specs that leave no room for ambiguity, prototypes that test what matters, and delivery that matches design intentWhat We're Looking ForRequired5+ years of UX design experience, with a portfolio that shows platform thinking
- not just individual featuresDemonstrated experience designing multi-product or multi-surface platforms where consistency and navigation architecture were a core part of the challengeA track record of designing for self-service: reducing the need for human intervention in complex workflows through better UXStrong information architecture and interaction design skills
- you think at the system level and the interaction level simultaneouslyExperience conducting and synthesizing user research, including working with business stakeholders as proxies when direct access is limitedComfort working across product and engineering teams where your work has dependencies
- and creating dependencies for othersStrong written and verbal communication; you can articulate design strategy, not just present compsNice to HaveExperience designing for B2B SaaS platforms where the end user is a professional in a complex domain (healthcare, legal, financial services, etc.)Familiarity with provider-facing healthcare workflows
- credentialing, billing, prior authorizat

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