Our client is a well-established international company and European market leader, providing innovative and sustainable packaging, table-setting, and dining solutions to the hospitality and food service industry. Obtenga más información sobre este puesto leyendo los detalles a continuación y luego envíe su solicitud para ser considerado.
With a strong international presence and a commitment to quality, customer experience, and sustainability, they are currently looking for a Customer Service Operations Specialist to join their Customer Care team in Sant Cugat del Vallès (Barcelona) on a full-time temporary contract.
This is a fantastic opportunity for a customer-oriented professional who enjoys working in an international environment, managing customer relationships, coordinating orders, and collaborating closely with multiple departments to ensure a seamless customer experience.
Your responsibilitiesManage customer orders from entry to delivery, ensuring accuracy and timely processingMaintain and update customer information within the ERP systemAct as the main point of contact for customers, providing excellent service and supportRespond to customer inquiries regarding products, deliveries, orders, and account-related mattersMonitor stock availability, delivery timelines, and order status to proactively manage customer expectationsCollaborate closely with Sales, Logistics, Finance, and Supply Chain teams to ensure smooth operationsRecommend alternative products and solutions when facing stock shortages or delivery constraintsManage customer complaints, claims, and service-related issues,



ensuring prompt resolutionSupport payment follow-up activities together with internal finance teamsEnsure customer records and account information remain accurate and up to dateProvide operational support to field sales teams and assist with customer-related administrative processesContribute to delivering an exceptional customer experience while maintaining high service standardsIdeal profileFull working proficiency in Italian and EnglishPrevious experience in Customer Service, Customer Operations, Order Management, Sales Support, or a similar roleStrong organisational and multitasking skillsExcellent attention to detail and commitment to qualityStrong communication and relationship-building abilitiesTeam-oriented mindset with the ability to collaborate across multiple departmentsGood knowledge of Microsoft Office, particularly ExcelProactive, solution-oriented, and customer-focused attitudeAbility to thrive in a fast-paced and international business environmentExperience working with SAP or other ERP systems would be highly valuedWhat's on offerTemporary contractCompensation: Up to €28,000 gross annual salary, depending on your experience and the value you bring to the positionFull-time (40h) employmentOffice-based position in Sant Cugat del VallèsOpportunity to join a leading international organisation with a strong European presenceCollaborative, supportive, and multicultural working environmentValuable experience within a structured corporate environmentWork for a company committed to innovation, quality, and sustainabilityOur recruitment processStep 1: 30-Minutes Video Interview with the RecruiterStep 2: Interview with the Hiring ManagerStep 3: Final Interview and OfferAt Babel Profiles, we believe in talent beyond labels. xqysrnh This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.

📌 Customer Service Operations Specialist With Italian (Manresa)
🏢 Babel Profiles
📍 Manresa