At Inner Flow, we bring together training, recovery and wellbeing in a space designed to make looking after yourself something you genuinely enjoy. We are looking for a Member Experience Manager to lead our Front Desk and Sales teams, manage the relationship with our strategic retail partner, and help shape the next stage of Inner Flow. Reporting directly to the CEO, you will take ownership of the member journey
- from the first enquiry to long-term loyalty
- combining exceptional service with proactive commercial development and rigorous management of memberships, billing and payments. Your mission Make every stage of the relationship with Inner Flow feel personal, seamless and well managed. Lead your teams to deliver excellent service, strengthen retention and drive growth, supported by reliable processes and careful management of memberships and revenue. Improve the welcome, onboarding and ongoing support we provide to members. Develop and test initiatives that improve service, participation and the sense of community. Team leadership Lead, support and develop our Front Desk team and two sales advisors. Organise schedules, holidays and cover, and participate in recruitment and onboarding. Set clear priorities, service standards and objectives, providing regular feedback and coaching. Ensure the team understands our memberships, services and procedures and can advise members confidently. Take a hands‐on approach and support daily operations when needed. Take responsibility for commercial performance and the quality of the sales process. Proactively develop opportunities through company outreach, business visits, local partnerships and member referrals. Help the team connect each person's needs with the right membership and services.



Membership operations & revenue management Take ownership of day-to-day membership administration in Virtuagym, including registrations, cancellations, freezes and plan changes. Manage and check membership fees, billing, payments, outstanding balances, adjustments and rebilling, resolving discrepancies when they arise. Maintain reliable data and improve administrative processes. Monitor acquisition, conversion, retention, cancellations and revenue, sharing insights and proposed actions with the CEO. Use CRM tools and communication workflows to support timely, relevant and personal follow‐up. Inner Flow Store & partner coordination Act as the main point of contact for the strategic partner operating the Inner Flow Store. Oversee the Store's presentation, service standards and integration into the overall member experience. What you bring Experience leading customer‐facing teams in a service business, with responsibility for service quality and commercial results. A strong service mindset, combined with commercial initiative and confidence working with numbers. Hands‐on experience with CRM or membership management systems, spreadsheets, billing and payment processes. A personal interest in training, health and wellbeing. Languages Fluent Spanish and English are essential, both spoken and written. Catalan is highly valued for connecting with our local community.

What we offer
€30,000 gross annual base salary, plus an annual performance bonus of up to €5,000, linked to agreed objectives. Direct collaboration with the CEO and the opportunity to influence the development of Inner Flow. Access to Inner Flow's training and wellbeing facilities. Weekend management cover shared on a rotating basis with the other Studio managers.

📌 Manager - Service Management Office (España)
🏢 Inner Flow Studio
📍 España