Location:
100% Remote (Integral)
- Engagement Type: Full-Time Independent Contractor Since 2013, THE/STUDIO has been building the definitive operating system for product creation. We are combining modern SaaS technology with custom manufacturing to make producing physical goods as seamless, fast, and scalable as launching software. our best-in-class, on-demand manufacturing platform) and our new SaaS product that enables customers to seamlessly work with global factories beyond our own network). We are a profitable, previously Silicon Valley-backed, fully remote company, and we are not just looking to improve manufacturing, we are looking for a visionary operator to help us truly revolutionize the global supply chain. We’re looking for a proactive Customer Success Manager (CSM) to own the post-sales relationship and guide our clients through every step of their product development and custom manufacturing journey. As their primary strategic guide, you will onboard new customers, demystify the custom production process, and serve as the critical bridge coordinating between the client, our design team, and factory/sourcing partners. You’ll spot where projects are stalling (whether on the client, design, or factory side), relentlessly unblock delays, provide hands‑on guidance on fabric and garment feedback, and identify key expansion opportunities as production runs complete. Joining us right now means high autonomy, minimal red tape, and massive room for personal and professional acceleration. Serve as the central air‑traffic controller coordinating closely between clients, design specialists, and factory/sourcing teams to keep projects moving smoothly.



Monitor account progress to spot where production or approvals are stalling—on the client side, design side, or factory floor—and jump in to unblock issues before they cause delays. Consultative Product Support: Act as a reliable sounding board for clients during critical review phases, providing feedback on garment construction, fabrics, and technical specs when needed. Portfolio & Health Management: Manage a active portfolio of SMB and mid‑market accounts, maintaining clean account notes, tracking key milestones, and monitoring production metrics in HubSpot. You excel in a fast‑moving environment where you need to act with urgency without waiting for hand‑holding. 3+ years of experience in Customer Success, Account Management, or client‑facing operations (preferably in e‑commerce, custom apparel, manufacturing, or tech‑enabled platforms). ~ Cross‑Functional & Project Coordinator: Skilled at managing multi‑party workflows (client
- internal design
- factory teams) and keeping everyone on schedule. ~ A natural eye for detail who spots operational bottlenecks early and takes immediate ownership to resolve them. ~ Up‑Selling & Commercial Instincts: Comfortable identifying expansion moments and partnering with design/product teams to suggest timely, trend‑relevant solutions to growing accounts. ~ Technical & CRM Fluency: Strong working knowledge of HubSpot (or similar CRMs) to manage pipeline, account notes, and key activity metrics. ~ Resilient, high‑energy, autonomous mid‑to‑senior individual contributor who operates with urgency and clear ownership. Engagement Type: Full‑time, exclusive independent contractor role. We celebrate diversity and are committed to creating an inclusive, high‑performance culture free from discrimination. #

📌 Chargé de la relation client (España)
🏢 The/Studio
📍 España