Team Leadership & Performance: Manage an international team of Onboarding Specialists (from 6 to 8 people) to ensure high performance, top-tier onboarding quality, and achievement of target KPIs across high-volume portfolios (~50–60 accounts per specialist). Quality, Capacity & High-Volume Portfolio Management: Monitor team performance, backlog status, and portfolio health metrics across accounts handling ~50–60 clients each, ensuring every specialist is fully supported, aligned, and performing at their best. Talent Development & Culture: Pivot strategies based on telemetry data, customer feedback, and internal goals, acting as a strategic bridge between Sales, Customer Success, and Product to eliminate onboarding friction. Strong understanding of scalable CS/Onboarding models (asynchronous communication, AI-driven workflows, dynamic intake, and automation) designed for high-volume portfolio management (~50–60 accounts per specialist) rather than traditional 1:1 meeting structures. Fluent English (company language) and a proficient level in another core market language such as Spanish, Italian, Portuguese, French, or German. Ability to analyze portfolio dashboards, track team metrics, manage technical ticket escalation (Jira), and pivot strategies in a fast-paced environment. Excellent communication skills to align expectations across departments (Sales, Product,



Account Management), explain setup concepts clearly (via text, short videos, or quick calls), and foster innovation within the team. Quick to master software tools, eager to leverage AI and automation in operations, and proactive in keeping high-volume workflows organized. Bonus: Experience with CRM tools (HubSpot, Jira), AI-driven platforms, or project management methodologies is a PLUS. Save expenses with Cobee Breakfast in the office and organic fruit Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action. Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries. Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work. But as companies grow, work gets more disconnected. Generic AI can answer questions, but it doesn't know your company. Because it's inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports. We own it: We take responsibility for every project.

📌 Product Manager Team Leader (España)
🏢 Factorial
📍 España