We are seeking a Reservations Coordinator to join our Reservations Headquarters located in central Madrid. The selected professional will become part of our Reservations Department and will be responsible for supervising and supporting a team of agents. The role includes ensuring the efficient management of booking requests received through the various sales channels used by our clients. We are looking for a highly organized, detail‑oriented individual with strong communication skills and the ability to lead teams in a dynamic and customer‑focused environment. The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.

Functions:

- Support agents on their daily tasks - Detect improvement areas within the team by monitoring agents' handlings and providing feedbacks, setting action plans and following-up on them. - Work closely with the Training and Quality Team in order to make the team provide an excellence service to our customers - Define prioritizations in order to achieve our goals and organize the team accordingly. - Go outside the box and detect improvement areas in order to have more efficient process and procedures

Requirements:

- Have experience in Groups and Events handling and/or the Hotel Sector.



- Knowledge of French is a must - Be a goal-driven, determined person being able to meet deadlines and work well under pressure. - Have the ability to effectively multi-task and juggle multiple responsibilities at once - Cooperative and communicative attitude with co-workers, managers and employees. - Excellent communication skills and ability to lead and guide - Organized and methodical person - Critical thinker and problem-solving skills essential

Offered

- Integration into a dynamic team, focused on excellent service. - Commissions as a percentage of objectives. - Remuneration according to the position. - Continuing Training Plan to enhance professional development - Access to the e learning training platform. - Possibility of functional, national and/or international mobility. - Incentives and Benefits Plan. - Ticket Restaurante. - Hybrid work model. Monday to Friday. Time slot 08:00-20:00 - Special rates for employees, family and friends in the different services of the Minor Group, National and International. Accommodation . Food and Beverages, among others; - Credits granted based on years of service for reservations or meals in national and international hotels, resorts and minority group restaurants.

📌 Coordinador/a GGT French Madrid
🏢 Minor Hotels - Southern Europe
📍 Madrid