SupportYourApp is a integral Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Join our community as a T3 Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Let's see what it takes. Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations; Reproduce bugs across web admin consoles, mobile apps, and backend APIsl Query production databases (read-only) to validate data-related issues; Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches; Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes; Excellent English skills (at least C1 for both spoken and written); Experience in Technical Support, SRE, or Engineering,



with strong troubleshooting and code-reading skills; Proven customer-facing experience in a technical support or customer support role; Strong SQL skills and experience with production-scale relational databases; Working knowledge of PHP and/or JavaScript/TypeScript; Familiarity with AWS or another cloud provider, including logs, services, and secrets; Experience with Sentry or similar error-tracking tools and Grafana or similar monitoring tools; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps-download and 20 Mbps-upload) Experience supporting a mobile app (React Native or similar); Exposure to GraphQL and REST API debugging; Experience with analytical/columnar databases (ClickHouse, BigQuery, etc.); Monday-Friday, 10:30 PM
- 7AM GMT+11; Opportunity to cooperate fully remotely from EU; Balance between project workload and personal time, but also
- internal health policy; independent contractors may not be eligible for all of these. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. You can learn more

about the company
and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

📌 (Fluent English)Support Engineer (Barcelona)
🏢 SupportYourApp
📍 Barcelona