SupportYourApp is a integral Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Join our community as an Application Support Specialist today and support an innovative FinTech company that develops software for depositary banks, fund administrators, and other financial institutions
- all while enjoying your home office. Become the bridge between business clients and technical teams, help shape support processes from the ground up, and grow your skills in cooperation with our People First management approach. Let's see what it takes. Monitor and manage incoming tickets in Zendesk; Collect issue details, including screenshots, software versions, steps to reproduce, and expected versus actual results; Perform basic troubleshooting and reproduce issues in testing environments; Create and track bug tickets in Azure DevOps; Suggest improvements to support workflows and Zendesk processes. Excellent English communication skills (spoken and written); Experience in customer support, preferably B2B SaaS or software support,



is a must; Strong practical knowledge of Zendesk; Understanding of ticket management, SLAs, escalation procedures, and support workflows; Tech-savvy, confident navigating software platforms and learning new systems; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload). FinTech or financial software experience; General understanding of financial products and operations; Experience with Azure DevOps; Experience reproducing software bugs; Experience improving Zendesk workflows, macros, or automations; Knowledge of SaaS environments and software releases. Monday-Friday, 9 AM-5 PM GMT+2; Opportunity to work fully remotely within the EU; Balance between project workload and personal time, but also
- internal health policy; independent contractors may not be eligible for all of these. You can learn more

about the company
and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #

📌 (fluent English) Application Support Specialist (Ceuta)
🏢 SupportYourApp
📍 Ceuta