Addium, Inc. is seeking a Helpdesk Specialist to be the first point of contact for AQUALAB customers needing technical help with instruments, software, and service requests. You will resolve cases efficiently, coordinate with internal teams when escalation is required, and promote our self-service tools to customers.The role emphasizes customer service excellence, clear communication, and proactive problem-solving to ensure customers get maximum value from AQUALAB products and support resources.#J-18808-Ljbffr