Cigna Healthcare is seeking a Customer Service Supervisor to lead a team of Customer Service Representatives, delivering integral and client KPI commitments while coaching for performance and quality. You will oversee daily operations, capacity planning, escalations and relationships with internal and external stakeholders to sustain excellent service.
In this hybrid role, you’ll foster team development, support wellbeing, and drive continuous improvement across processes.
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📌 Remote-Ready Global Customer Service Supervisor (Madrid)
🏢 Cigna Health And Life Insurance
📍 Madrid
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