Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 58 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and general HR trends.Our client is a globally active digital and technology-led organization working closely with major online platforms to support advertisers and agencies across diverse markets.Reporting to:Customer Service & Customer Success Team LeadWe're looking for aCustomer Service Specialist – L1 to provide frontline support for customers using a globalcard issuing and embedded finance solution.You'll support customers from onboarding through day-to-day product usage,



resolve enquiries and ensure more complex cases are effectively escalated and followed through to resolution.ProvideL1 customer supportduring onboarding and ongoing product usageSupport enquiries related tocard usage, transactions, FX and paymentsHandle customer conversations escalated fromchatbot and digital support channelsCapture customer feedback and help improveFAQs, onboarding materials and support processesSupport key service metrics includingresponse time, resolution time and customer satisfactionExperience inCustomer Service, Operations or another customer-facing role, ideally within payments, fintech, banking or e-commerceComfortable usingdigital support tools, dashboards and chatbot-assisted journeysGerman, aBaltic language, Slovak or Slovenianis a strong plus

📌 Customer Service Specialist (H/M) (Madrid)
🏢 Uplift People Consulting
📍 Madrid