Solaga Holiday Homes is a local holiday rental company in Málaga. We manage holiday apartments with our own guest service, cleaning and maintenance teams, focusing on personal attention and well-maintained properties.

We are looking for an organised, reliable and service-minded colleague to join our Customer Service team.

The role

You will support our guests before, during and after their stay, combining office administration with personal check-ins and check-outs at our apartments.

Working closely with our operations, cleaning and maintenance teams, you will help ensure that arrivals run smoothly, guests receive accurate information and issues are followed through to resolution.

Your main responsibilities

- Respond to guest enquiries by email, telephone, WhatsApp and booking platforms.
- Confirm and update reservations, ensuring contact details and booking information are accurate.
- Follow up on mandatory online check-in and obtain arrival times, departure times and travel information.
- Arrange and carry out personal check-ins and check-outs, explaining apartment facilities and house rules.
- Coordinate parking, transfers and additional services where applicable.
- Handle guest questions, complaints and unexpected situations calmly and professionally.
- Coordinate with cleaning and maintenance colleagues to prepare arrivals and resolve reported issues.
- Keep clear records of guest communication, outstanding tasks and agreed actions.
- Follow company procedures for payments, security deposits and personal information.
- Prioritise urgent matters and provide clear handovers to colleagues.





What we are looking for

- Confident spoken and written English and Spanish. Additional languages are an advantage.
- A friendly, professional manner and a practical approach to solving problems.
- Strong organisational skills and attention to detail.
- A responsible person who follows up until a task is complete.
- The ability to remain calm and prioritise during busy periods.
- Confidence using digital systems and learning new software.
- Availability for rotating shifts and work every second weekend.
- Previous experience in hospitality, holiday rentals, reservations or customer service is an advantage.
- Knowledge of Málaga is helpful.
- A driving licence is a plus, but is not required.

References from previous employers are mandatory and must include contact details.

Employment conditions

- 40 hours per week.
- An initial six-month contract, followed by a permanent contract, in accordance with company policy.
- Work every second weekend.
- Based in Málaga, working both in the office and at our apartments.
- Preferred start: as soon as possible, ideally before 6 November 2026.

Join our team

At Solaga, guest service, cleaning and maintenance work closely together. We value teamwork, personal responsibility and respect for our guests, property owners and neighbours.

Job Types: Full-time, Contract, Permanent

Pay: 1,300.00€ - 1,500.00€ per month

Application Question(s):

- Do you live in Malaga?

Experience:

- Customer service: 2 years (Required)

Language:

- English (Required)
- Spanish (Required)

Work Location: In person

📌 Guest Services & Reservations Agent Solaga Holiday Homes — Málaga (España)
🏢 Solaga Holiday Apartments
📍 España