Operational activities - Freight AdministrationJob titleSea Freight Forwarders are responsible for the end to end shipment management based on group standard operating procedures. They identify and select the most appropriate and cost-effective sea freight transport solution for the customer.Applicant's profileResponsible for the end-to-end customer experienceDetermine efficient and cost-effective methods of moving goods from one location to another according to customer or sales requirementsCalculate weight, volume, or cost of goods to be movedArrange appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destinationSelect shipment routes, based on nature of goods shipped, transit times, or security needsIdentify and select the most suitable sea freight carrier for the jobNegotiate terms of carriage with carriers, define the details of a shipment and communicate those details to the selected carrier(s)Guarantee reliable transit times and maintain excellent levels of communication with clients at all stages of the shipping processKeep customers informed of the status and physical location of their shipments, updated in real time using geo-localisation technologyCheck that shipments are delivered as planned and resolve any problemsManage customer requests and arrange additional services in line with the Geodis LoB strategyArrange special transport for sensitive goods such as live animals, food or medical suppliesCollect data,



present it in an accessible form and produce detailed reports for management.Adhere to data management principles and guidelines and ensure data qualityManaging shipping documentsManage customs clearance procedures, transport and insurance documentationPrepare the transport documents required for the shipment of goods (including all tax and customs declarations required in the case of goods destined for import or export)Oversee payments and transactions, such as freight charges, on behalf of customersAssist customers in obtaining insurance reimbursementsMaintain current knowledge of relevant legislation, political situations, or other factors that could affect sea freight transportWorking time (%)100LocationMadridMinimum level of education requiredHIGH/SECONDARY SCHOOL DEGREEYears of experience in similar positionConfirmed (5 to 10 years of experience)Legal entityGEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Integral Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. This position is also open to anyone recognized as a disabled worker.#J-18808-Ljbffr

📌 Customer Service Ocean Freight M/F (Alcobendas)
🏢 Geodis
📍 Alcobendas