We are seeking a Reservations Coordinator to join our Reservations Headquarters located in central Madrid.The selected professional will become part of our Reservations Department and will be responsible for supervising and supporting a team of agents. The role includes ensuring the efficient management of booking requests received through the various sales channels used by our clients.We are looking for a highly organized, detail‑oriented individual with strong communication skills and the ability to lead teams in a dynamic and customer‑focused environment.The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.Functions:- Support agents on their daily tasks- Detect improvement areas within the team by monitoring agents' handlings andproviding feedbacks,



setting action plans and following-up on them.- Work closely with the Training and Quality Team in order to make the team providean excellence service to our customers- Define prioritizations in order to achieve our goals and organize the teamaccordingly.- Go outside the box and detect improvement areas in order to have more efficientprocess and proceduresRequirements:- Have experience in Groups and Events handling and/or the Hotel Sector.- Knowledge of French is a must- Be a goal-driven, determined person being able to meet deadlines and work wellunder pressure.- Have the ability to effectively multi-task and juggle multiple responsibilities at once- Cooperative and communicative attitude with co-workers, managers andemployees.- Excellent communication skills and ability to lead and guide- Organized and methodical person- Critical thinker and problem-solving skills essentialOffered

📌 Coordinador/A Ggt French Madrid
🏢 Minor Hotels - Southern Europe
📍 Madrid