## The Mission To lead, optimize, and safeguard the entire Volume Release Sample (VRS) creation and delivery process—balancing cost, speed, and performance to maximize customer satisfaction and business value.

Key Responsibilities

- Own the end-to-end process of Volume Release Sample (VRS) creation and delivery, acting as the key point of accountability for the performance, cost, quality, and speed of the value stream.
- Safeguard workflows to ensure strict compliance with customer requirements, technical specifications, and internal quality standards.
- Drive alignment and optimize outcomes by collaborating closely with Sales, Customer Operations, Customer Product Management (CPM), and Profile Operations.
- Identify, implement, and monitor initiatives to enhance workflows, reduce sample delivery lead times, and actively promote a culture of operational excellence.
- Translate customer requirements into operational success, maximizing customer satisfaction and business value.
- Develop, track, and analyze KPIs and metrics to monitor process performance and guide strategic decisions.

Key Tasks & Daily Activities

- Oversee and coordinate all activities involved in VRS creation, validation, and timely delivery.
- Define, document, and continuously update process standards and operational best practices.
- Regularly review performance data, identify bottlenecks, implement corrective actions, and facilitate cross-functional meetings to align priorities.
- Partner with the Quality team to ensure all samples meet technical and regulatory requirements.
- Actively engage with CPM to gather feedback and continuously improve the overall VRS experience.
- Lead or support automation projects within the value stream to drive efficiency.




- Prepare and present regular status updates and performance reports to senior management.

Requirements

- Experience in Operations Design / Service Delivery / Process Design (ITIL, etc.).
- IT Service Management experience.
- Technical understanding of data flows / data design.
- Preferably:
- Experience working in the telecommunications sector
- Experience working in highly regulated environments
- Bachelor of Science or related work experience (in IT environments)
- Minimum B2 English level.

What’s great about working with us

- Culture and diversity: Join a people-oriented environment with diverse nationalities, strong team spirit, and flat hierarchies where everyone speaks to everyone. We are an Equal Opportunity Employer and LGBT+ friendly.
- Global Collaboration: Work collaboratively with stakeholders around the globe.
- Career Development: Benefit from continuous training, coaching, and talent development programs.
- Social Benefits : adaptable compensation (transport tickets, training, private insurance), etc.
- Own Canteen: Take a break with our breakfast and lunch service, choose from a wide range of menus, salad desk, and sandwich options, all at affordable prices!
- Work-Life Balance: Flexible working hours with the option to work remotely (M-Th 8.30 – 17.30 and Fri 8.30 – 15.30; 1 days of remote work).
- Location: Sant Joan Despí. Easily accessible by public transport.

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📌 Release & Delivery Operations Lead (Sant Joan Despí)
🏢 Giesecke+Devrient
📍 Sant Joan Despí