Customer Service Representative (Spain)

Role Description

As a Customer Service Representative for our entity in Spain, located in Barcelona, you will support our customers with professionalism throughout the entire process and play a key role in ensuring a smooth and positive customer experience.

Responsibilities

- Handle customer inquiries, orders, and complaints with professionalism and empathy
- Provide timely and accurate information on deliveries, stock levels, and backorders
- Collaborate with internal teams and product specialists to ensure smooth order processing
- Manage invoices, credit notes, and product returns efficiently and accurately
- Maintain data accuracy, proper documentation, and compliance with internal guidelines
- Contribute to continuous improvement initiatives and support the onboarding of new team members

Your Profile





- Proven experience in a Customer Service or administrative role, preferably in an international environment
- Experienced with MS Office is a must, experience with Oracle is a plus
- Based in Barcelona or willing to relocate
- Fluent in Spanish paired with very good English skills is a requirement; both spoken/written (English at least B2)
- Open-minded, communicative, and strongly customer-oriented personality, able to work efficiently under time pressure and changing demands
- Proactive, organized, solution-oriented and reliable way of working

Contact Information

For more information, please reach out to Zlata Dzinic, International HR Specialist (Ver el correo electrónico en click.appcast.io) or visit us online at

#J-18808-Ljbffr

📌 Customer Service Representative 100% (limited for 6-9 months) (Barcelona)
🏢 STAAR Surgical
📍 Barcelona