Descripción We are looking for customer service professionals with a good knowledge of French for one of our client companies in Santa Cruz de Tenerife. Responsibilities

- Interact with customers via telephone, email and the web, providing technical support and problem solving assistance.
- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated (Client) service group.

📌 Support Analyst First Line with French (Santa Cruz de Tenerife)
🏢 CRIT
📍 Santa Cruz de Tenerife