Icelandic Speaking Customer Service - Travel related

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we specialize in delivering high-impact staffing solutions across the Customer Support Services sector.

Job Overview

We are seeking a dedicated professional for an Icelandic Speaking Customer Service - Travel related position in Spain, based in the vibrant city of Barcelona. This role is perfect for those looking for rewarding jobs in Spain within the fast-paced travel industry, offering the chance to provide exceptional support to international travelers.

Key Responsibilities

- Actively listen to and understand the unique needs of international travelers and accommodation suppliers.
- Provide multi-channel support via phone, email, and chat, ensuring high-quality service standards.
- Mediate between travelers and accommodation providers to resolve issues related to payments, services, and technical requirements.
- Clarify service details by offering clear, accurate, and professional information regarding processes and requirements.
- Adhere strictly to established workflows and escalation protocols to ensure timely and effective problem resolution in the Customer Support Services industry.
- Act as a brand advocate by ensuring a positive experience for all customers through empathetic and friendly communication.

Requirements

- Native or fluent Icelandic (spoken and written).
- Advanced proficiency in English (spoken and written) to thrive in our international team.
- Previous experience in customer service, hospitality, or contact center environments is highly valued.




- A solution-driven mindset with the ability to handle challenges in a professional, travel-focused environment.
- Tech-savvy approach with proficiency in Office 365, CRM databases, and internal software platforms.
- Valid EU passport (mandatory for this on-site role in Spain).

What We Offer

- Competitive Monthly Salary.
- Fully Paid Training to ensure your success in the travel sector.
- Comprehensive Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel).
- Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
- The opportunity to join one of the most exciting Icelandic-speaking jobs in Europe.

Life in Spain

Living in Spain offers an unparalleled lifestyle, blending rich Mediterranean culture, historic architecture, and world-renowned weather. Choosing one of our Icelandic Speaking Customer Service - Travel related position in Spain means you get to experience the vibrancy of Barcelona, a city celebrated for its artistic spirit and coastal beauty. Life in Spain is defined by its social atmosphere, making it a fantastic destination for expatriates.

Beyond the professional growth found in our Customer Support Services roles, Spain provides a high quality of life with world-class gastronomy and endless leisure opportunities. When you pursue jobs in Spain through Mercier Consultancy Group, you gain more than just a career; you gain an immersive cultural experience in one of Europe’s most beautiful countries. We are here to ensure your transition to Spain is seamless and rewarding.

How to Apply

If you are ready to elevate your career and embark on an exciting journey in Barcelona, we invite you to click Apply Now to submit your application. Join the team at Mercier Consultancy Group and take the next step in your professional journey today.

📌 Icelandic Speaking Customer Service - Travel related – Work In Barcelona, Spain
🏢 Mercier Consultancy
📍 Barcelona