Customer Representative (Dutch-speaking) - Hybrid LP02

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO specialist, dedicated to connecting top-tier talent with world-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services industry, ensuring excellence in every placement we manage.

Job Overview

We are currently seeking a dynamic professional for the Customer Representative (Dutch-speaking) - Hybrid LP02 position in Spain, representing one of our most prestigious international clients. This role is perfect for those seeking one of the premier Dutch-speaking jobs in Spain, offering a unique opportunity to thrive in a hybrid work environment within the vibrant Customer Support Services sector.

Key Responsibilities

- Manage incoming customer inquiries via telephone, email, and digital chat channels to provide high-quality support.
- Log all interactions into our centralized management systems, ensuring accurate record-keeping and resolution within defined SLA timelines.
- Maintain comprehensive knowledge of company services and product updates to deliver accurate information to customers.
- Proactively identify and escalate potential service issues to ensure swift resolution and service improvement.
- Assist and guide customers through complex claims processes with patience and professionalism.
- Monitor and report on key performance indicators to help the team reach its customer service goals.
- Stay updated on the latest industry policies and internal process changes to maintain premium service standards.

Requirements

- Native or fluent Dutch (spoken and written).




- Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
- Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
- We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone.
- If you feel you don’t check every box, we still encourage you to apply.
- We’ll do our best to match you with the right job, whether it’s this one or another role.

What We Offer

- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Hybrid Work Model (mix of on-site and remote)
- And Much More...

Life in Spain

Living in Spain offers an unparalleled lifestyle, characterized by its radiant Mediterranean climate, historic architecture, and a culture that celebrates work-life balance. When pursuing jobs in Spain, you are choosing a country that is world-renowned for its warm hospitality and vibrant energy, making it an adecuado destination for professionals looking for a fresh start.

Beyond the professional benefits, Spain provides an incredible quality of life, featuring world-class gastronomy and endless weekend exploration opportunities. Joining a Customer Representative (Dutch-speaking) - Hybrid LP02 position in Spain allows you to immerse yourself in this exceptional environment while advancing your career with Mercier Consultancy Group.

How to Apply

If you are ready to elevate your career in the Customer Support Services industry, we invite you to join our network of professionals. Please click "Apply Now" to submit your application for the Customer Representative (Dutch-speaking) - Hybrid LP02 position. We look forward to reviewing your profile.

Best regards,
The Recruitment Team at Mercier Consultancy Group

📌 Customer Representative (Dutch-speaking) - Hybrid– Work In Barcelona, Spain
🏢 Mercier Consultancy
📍 Barcelona