German Speaking IT Support Specialist | Málaga

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. As a leader in the industry, we specialize in placing professionals in high-impact roles, including exclusive German-speaking jobs within the competitive Customer Support Services sector across Europe.

Job Overview

We are currently sourcing a dedicated professional for the German Speaking IT Support Specialist | Málaga position in Spain. This is a unique opportunity to join a fast-paced Customer Support Services environment, providing technical expertise to the retail industry while enjoying the vibrant lifestyle of coastal Spain.

Key Responsibilities

- Provide expert remote IT support to retail stores located across the European market.
- Troubleshoot complex issues involving hardware, software, business applications, and technical incidents.
- Maintain and support retail store systems and Point of Sale (POS) environments within the Customer Support Services framework.
- Manage and resolve service requests and incidents in strict adherence to ITIL guidelines.
- Document all technical solutions thoroughly to ensure accurate ticket handling and knowledge base growth.
- Guide end-users toward efficient self-service solutions to minimize downtime.
- Act as a primary technical advocate, ensuring that user needs are met with high-quality service standards.
- Contribute proactive ideas to continuously improve the global IT Service Desk efficiency.

Requirements

- Native or fluent German (spoken and written).
- Valid EU passport or a valid NIE and work permit for Spain.




- Must be locally based in Málaga or willing to reside in the region.
- Proven ability to thrive in a high-volume Customer Support Services environment.
- Strong problem-solving skills and a passion for IT and technology.

What We Offer

- Competitive Monthly Salary of €1,700 gross.
- Fully Paid Training program.
- Private Health Insurance (after 6 months).
- Adaptable work environment with the possibility to work 2 days/week from home.
- 25 vacation days plus 10 national holidays.
- Brand vouchers and significant employee discounts on company products.
- Subsidized office canteen.
- Structured onboarding and buddy programme.
- And Much More...

Life in Spain

Living in Spain offers an unparalleled quality of life, characterized by its Mediterranean climate, stunning coastlines, and a rich, vibrant culture. Choosing one of our Jobs in Spain means you will benefit from a perfect balance between a professional career and the relaxed, sun-drenched lifestyle that makes Spain a top destination for international professionals.

Beyond the professional advantages of working in a major hub like Málaga, you will enjoy world-class gastronomy, endless leisure activities, and a welcoming community. Joining this German Speaking IT Support Specialist | Málaga position in Spain is the ideal way to advance your career while immersing yourself in everything that Spain has to offer.

How to Apply

If you are ready to take the next step in your career with one of the most exciting opportunities currently available in Spain, we invite you to apply now. Please submit your updated CV for consideration, and a consultant from Mercier Consultancy Group will be in touch to discuss your profile.

📌 German Speaking IT Support Specialist | Málaga – Work In Malaga, Spain
🏢 Mercier Consultancy
📍 Málaga