David Kennedy Recruitment is working with a leading international fashion retailer that is seeking to onboard Customer Support Advisors to assist its customers with shopping-related enquiries

In this role, you support customers with product information, returns, refunds and general shopping enquiries, ensuring a positive customer experience. You provide clear and helpful information, resolve issues efficiently and escalate more complex cases when necessary

Position: Customer Service Advisor

Location: Barcelona, Spain

Model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Respond to customer enquiries about product availability, sizing and general shopping matters

Assist customers with returns, exchanges, refunds and complaints

Provide accurate information about store locations, promotions, retail policies and procedures

Handle customer enquiries through the communication channels assigned to the campaign, which may include phone, email or digital channels

Investigate customer issues and provide appropriate solutions

Escalate unresolved or complex enquiries to the relevant teams





Maintain high standards of customer service and contribute to a positive shopping experience

REQUIREMENTS:

Fluent Basque + English B2

Strong communication and customer-service skills

Customer-oriented mindset with a professional and helpful approach

Ability to understand customer concerns and resolve issues effectively

Strong problem-solving skills and attention to detail

Ability to remain calm and professional when handling complaints

Comfortable working in a fast-paced customer-support environment

BENEFITS:

Permanent employment contract in Spain, including applicable statutory benefits and entitlements

Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need

39-hour working week, Monday to Sunday, between 09:00 and 23:00, with rotating shifts

Gross annual salary plus a gross annual bonus

Modern offices in Barcelona with a terrace, comfortable facilities and team events

Genuine opportunities for professional development and career growth within an international company

📌 Customer Support Agent (Basque) (Barcelona)
🏢 David Kennedy Recruitment
📍 Barcelona