This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer
- Finance based in Spain. Join a fast-growing, international software organization dedicated to improving healthcare through innovative cloud-based solutions for veterinary and therapy professionals. In this role, you will provide specialized customer support for finance-related functionalities within a veterinary practice management platform, helping customers manage their invoicing, payments, taxation, and accounting workflows efficiently. You will serve as a trusted point of contact for clients, resolving technical and financial queries while ensuring a consistently high standard of customer satisfaction. Working closely with internal teams, you will contribute to improving support processes, sharing best practices, and delivering a seamless customer experience. This remote opportunity combines financial expertise, problem-solving, and customer engagement in a collaborative, global SaaS environment. If you enjoy helping customers succeed with technology and want to contribute to meaningful digital healthcare innovation, this role offers an opportunity to make a tangible impact. Accountabilities:
* Provide high-quality customer support: Act as the primary point of contact for customers using the veterinary practice management platform, responding efficiently to inquiries and meeting agreed service levels and customer satisfaction targets.
* Resolve finance-related queries: Assist customers with invoicing, payment processing, VAT and tax configurations, financial reporting, accounting workflows, and related system settings.
* Manage complex cases and escalations: Take ownership of challenging customer issues, coordinate with relevant stakeholders, and ensure timely, effective resolution.




* Build strong customer relationships: Develop trusted relationships with customers of different sizes, understand their operational needs, and provide practical guidance on using the platform's financial features.
* Improve support processes: Work independently and collaboratively to establish best practices, streamline workflows, and continuously improve the quality and efficiency of customer support.
* Collaborate across departments: Partner with Sales, Marketing, Implementation, and Product Development teams to resolve customer challenges and contribute to an effective end-to-end customer experience.
* Meet performance objectives: Work toward individual objectives and key results (OKRs), contributing to team and business unit goals while maintaining high customer satisfaction and productivity.
* Contribute to wider business initiatives: Where priorities and capacity allow, support activities beyond customer service, including implementation, sales, marketing, and product-related initiatives.
* Maintain effective communication: Provide clear, professional, and timely responses to customers and colleagues in an international, distributed working environment.
* Follow established

working hours
Operate within the team's standard schedule of 9:00 a.m. to 5:00 p.m. UK time.

Requirements:
* Finance or accounting background: Educational qualifications or professional experience in finance, accounting, payments,



or a related field, with the ability to understand financial processes and explain them clearly to customers.
* Customer support

experience:
Previous experience supporting customers in a business-to-business (B2B) software-as-a-service (SaaS) environment, ideally involving finance-related software or complex business applications.
* Technical troubleshooting

skills:
The ability to investigate customer issues, understand software configurations, identify potential causes, and guide users toward effective solutions.
* Financial software knowledge: Familiarity with invoicing, payment workflows, VAT or tax settings, financial reporting, and accounting integrations is beneficial.
* Customer relationship management: Strong interpersonal skills and a customer-focused mindset, with the ability to build trust, manage expectations, and maintain high satisfaction levels.
* Organization and prioritization: The ability to manage multiple customer requests simultaneously, prioritize urgent issues, and deliver accurate responses within established service targets.
* Communication

skills:
Fluent written and spoken English is essential for supporting customers and collaborating with colleagues across international teams. Additional languages are an advantage.
* Collaboration and independence: Confidence working autonomously while coordinating effectively with colleagues and other departments to resolve complex cases and improve support practices.
* Adaptability: Comfort working in a fast-growing, international SaaS organization where processes evolve and continuous improvement is encouraged.
* International

experience:
Previous experience in a integral or multicultural organization is an adv

📌 Support Engineer (Valencia)
🏢 Jobgether
📍 Valencia