Branch Manager, Shrewsbury, PA

Country: United States of America

It Starts Here:

Santander is a integral leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make:

- Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction.
- Develop and implement sales strategies to grow revenue and market share.
- Motivate sales teams to effectively manage a pipeline of prospects and customers.
- Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being, foster customer loyalty and increase branch productivity.
- Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency.
- Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development.
- Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch.
- Accountable for managing branch scheduling to balance branch needs with employee availability.
- Utilize digital technologies and platforms to enhance customer interactions,



educate them on self-service options and drive business outcomes.
- Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service.
- Manage escalated customer problems and provide effective solutions.
- Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
- Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements.
- Responsibilities may extend to supporting nearby branch locations based on business necessity.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

- High school diploma, GED - Required
- Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred

Qualifications:





- 3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function - Required. (OR)
- 5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education - Required. (OR)
- 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND)
- 3+ Years Experience selling products and/or services in an incentive-based environment - Required.
- Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.
- Proven relationship-building skills and a customer-centric approach.
- Excellent leadership and team management skills.
- Excellent customer service skills and a passion for helping others.
- Strong problem-solving skills with a proactive approach to issue resolution.
- Experience in coaching and developing team members.
- Excellent communication, consultative and influence skills both verbal and written.
- Ability to educate and connect customers to technology and share the value of digital tools and platforms.
- Ability to make data-driven decisions to improve performance and operational outcomes.
- Establishes and maintains effective working relationships.
- Ability to create a positive work environment and drive employee engagement.
- Strong knowledge of company policy, compliance regulations, ri

📌 Branch Manager, Shrewsbury, PA (España)
🏢 Santander
📍 España