This position is at JPMorgan Chase

The selection process will be entirely managed by JPMorgan Chase.

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As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service. Job Responsibilities

- Provide excellent customer service via email and phone at 1st and 2nd level response
- Escalate unresolved issues to 2nd and 3rd line support teams
- Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
- Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
- Maintaining contact with customers throughout the ticket life cycle
- Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.





Required Qualifications, Capabilities and Skills:

- Fluent in Czech, Swedish or any other European language
- Excellent Customer Service skills in telephone and email etiquette
- Strong problem solving skills.
- Client focus, interpersonal skills and ability to network
- Proactivity and Continuous Improvement mindset.
- Maintains highest level of technical skill in field of expertise.
- This position requires a high degree of discretion and judgement.
- Passion for learning new things every day and a continuous improvement mindset
- Willingness to be versátil, this is a Monday to Friday role with a fixed schedule. Occasional flexibility may be required on an exceptional basis to support business needs. The team typically works on local

📌 Workplace Solutions (Barcelona)
🏢 Jpmorgan Chase
📍 Barcelona