Compensation Amount: 85,000.00 USD Annual Job Summary: The Operations Manager is responsible for the day-to-day operational management of the condominium property and for ensuring that residents consistently receive a high level of service. The position provides direct supervision and management of the Front Desk, Housekeeping, Event Coordinator, Office Administrator, and Landscaping functions, while working closely with all departments to coordinate resident needs and maintain operational standards. A critical component of the position is direct, ongoing interaction with residents, their families, friends, guests, vendors, and service providers. The Operations Manager is expected to develop a genuine working knowledge of each resident's preferences, needs, expectations, and service requirements; The Operations Manager serves as a visible, accessible, solutions-oriented representative of management and helps create a warm, welcoming, and highly responsive residential environment. Directly supervise the Front Desk, Housekeeping, Event Coordinator, Office Administrator, and Landscaping functions, including scheduling, training, performance management, accountability, quality control, and coordination of daily activities. Develop and maintain strong working relationships with residents and make a deliberate effort to get to know residents individually, including their preferences, routines, families, friends, guests, household/service personnel, and other individuals who regularly interact with them. Maintain current knowledge of resident needs, preferences, special requests, and changes in expectations, and communicate appropriate information to other managers and staff so that the entire team can provide consistent and personalized service. Serve as a primary day-to-day point of contact for residents' questions,



concerns, service requests, and operational issues. Interact professionally and courteously with resident vendors, contractors, delivery personnel, service providers, family members, guests, and other visitors. Monitor the quality and timeliness of Front Desk, Housekeeping, Event Coordination, and Landscaping services and establish clear expectations for service, appearance, cleanliness, responsiveness, and follow-through. Work closely with the Managing Director and other department managers to coordinate operations, resolve problems, communicate resident concerns, and maintain continuity of service. Escalate unusual, sensitive, safety-related, or unresolved matters to the Managing Director as appropriate. Maintain a safe, clean, attractive, and well-maintained community environment, including housekeeping standards, landscaping appearance, common-area presentation, and Front Desk service standards. Ensure that operational programs and procedures associated with Housekeeping, Front Desk operations, building access control, and the community social calendar are properly coordinated, communicated, implemented, and consistently executed. Work closely with the appropriate managers and staff to ensure that Front Desk and access-control procedures operate smoothly and provide residents, guests, vendors, and service personnel with consistent and professional experience.



Oversee the day-to-day execution of the community social calendar in coordination with the Event Coordinator and other departments. If appropriate, maintain a management presence at after-hours social events, particularly during the initial 15 minutes, to confirm that the event is properly set up, staff and vendors are in place, and all operational expectations have been met. Maintain professional communication with residents and staff and represent the management company and condominium association in a positive and professional manner at all times. Encourage staff to communicate resident information appropriately so that service remains consistent regardless of which employee is interacting with a resident. Participate in staff meetings, operational meetings, training, and other management activities as directed by the Managing Director. Notify the Managing Director of unusual events, circumstances, safety concerns, resident issues, or quality-control matters that require management attention. Perform other duties and responsibilities as assigned by the Managing Director. Bachelor's or Business degree preferred. Three to five years of related operations or property management experience preferred, particularly in a high-rise condominium, hotel, resort, hospitality, senior living, or other service-oriented environment. Experience working with elderly residents or senior populations strongly preferred. Demonstrated ability to interact warmly, respectfully, and effectively with a wide variety of people, particularly older adults and their families. Naturally warm, personable, approachable, and service-oriented personality. Strong operational management and organizational skills, with the ability to coordinate multiple depar

📌 Facilities and Operations Officer (Marbella)
🏢 Guest Services
📍 Marbella