Training Ops Specialist, Global Delivery Job ID: 10476786 | AWS EMEA SARL (Spain Branch) Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. To meet the growing demand for AWS services across the globe, we need exceptionally talented, bright, and driven people. If you have excellent organizational and communication skills, a passion for working in a fast-paced, dynamic environment, and a desire to provide exceptional customer service, we'd like to speak with you Here's your chance to join our Integral Delivery team as a Sr. Training Operations Specialist in AWS Training & Certification. In this role, you will orchestrate the day-to-day operations of regions/verticals within EMEA. You will be a self-starter who can complete complex tasks and projects quickly with little to no guidance. You are able to react with appropriate urgency to situations that require a quick turnaround, switch gears at a moment's notice, and take effective action without having to know the total picture. Key job responsibilities Operational Rigor & Productivity Orchestrate the full lifecycle of virtual and in-person training deliveries across EMEA
- including contracting, trainer resourcing, Learning Management System (LMS) setup, and billing to ensure a seamless experience for customers. Process digital team subscription ensuring timely customer provisioning and access to AWS Skill Builder. Evaluate all incoming training requests and assign authorized trainers to match customer needs while maximizing utilization across the region. Support trainer shuffles and class rescheduling to ensure delivery continuity. Monitor internal hotline channels, quickly assess available training options,



and provide actionable recommendations to Trainers/ Training Delivery Managers when last-minute changes occur (e.g. travel delays trainer unavailability) minimizing disruption to the delivery/customer. Maintain high levels of data accuracy across all relevant sources (LMS, Salesforce, working tools) to ensure reliable billing business metrics reporting and executive decision‐making globally. Manage end‐of‐month training delivery billing and support Accounts Payable/Accounts Receivable functions for procurement and billing inquiries ensuring on‐time and accurate revenue recognition. Maintain current working knowledge of key programs platforms and tools (Funding SharePoint LMS Instructor Schedule Salesforce reporting dashboards) and champion adoption of process improvements. Liaise with cross‐functional business teams to support training engagements: including Legal Finance Accounting Tax Compliance Pricing Training Delivery and Sales Operations teams to ensure contractual and regulatory alignment. Partner with Training Delivery Managers and Sales teams to support the training delivery business aligning schedules and trainer resources with pipeline demand and priorities. Work closely with the Training Delivery Team to manage and optimize trainers' schedules
- confirming, cancelling, and rescheduling engagements
- while proactively communicating changes and maintaining relationship trust.



Manage relationships with external training vendors and freelance trainers coordinating class delivery assignments and ensuring alignment with scheduling needs. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. Fluent written and spoken English and Spanish. Experience in following legal and finance processes related to vendor (supplier or customer) engagements, such as contract and Non-Disclosure Agreement issuance and signature, PO management (both incoming and outgoing), invoicing and billing. Effectively prioritizes competing training requests; Knowledge and/or hands‐on experience with a Learning Management System (LMS) and CRM software (e.g Salesforce). Business communication (written and spoken) proficiency in Spanish and English; additional EMEA languages (French, German, Arabic) are a plus. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the p

📌 Sr. Training Ops Specialist, Global Delivery (Barcelona)
🏢 Amazon
📍 Barcelona