TikTok Shop
- Logistics Operations Manager, Italy Market (Italian Speaker,

Location:
Madrid) About the TeamThe Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency. We are looking for an experienced logistics operations manager to manage the overall carrier performance in Italy. Responsible for managing the end-to-end logistics performance of a designated operating flow, ensuring execution from paid order to final delivery. Managing capacity allocation, partnering with procurement, finance and strategy teams to align on forward thinking approaches that reduce cost and leadtime. Working with cross functional teams and external suppliers to consume data and supply data, improving operational intelligence. Build procedures and systems to gain better E2E performance for merchants and customers. Solutions include but are not limited to internal system features, suppliers platforms, driver facing applications, internal shipment tracking software, consolidation operations network design, warehouse management system. Coordinate with internal and external teams, write business recommendations to propose change and ensure designed solutions are launched as planned with quality in mind. Bachelor's degree or above, more than 5 years of working experience in the UK/EU e-commerce warehousing and fulfillment industry. Familiar with FM consolidation, MM and LM or E2E Warehouse Operations.



A previous stakeholder working or driving system changes, building from scratch is a bonus, including allocation models and FM consolidation network design. Data oriented with experience in creating logical planning models based on validated assumptions, with a preferred skillset in SQL or Python. Able to write comprehensive documentation, having prepared business cases with recommendations for significant changes is a must
- (Case Review/Light BRD might be requested on interview). Fluent in English; Fluent communication in Italian is also required to better communicate with Italian merchants and vendors for the Italian Market. Solid working experience in platform logistics within Europe, with deep understanding and working relationships with major courier companies; Fair understanding of e-commerce marketplace operation and governance policy; Able to do short-term business travel within Europe and UK; About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's general headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. At TikTok, our mission is to inspire creativity and bring joy. at TikTok?

📌 TikTok Shop (Madrid)
🏢 Tiktok
📍 Madrid