This position is at Holded

The selection process will be entirely managed by Holded.

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#### Join the team. Make an impact. At Holded , we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple. In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment . In return, we offer the same.

The Role

We’re looking for a highly communicative and detail-oriented Accounting Support Specialist to join our customer support team. In this role, you’ll provide real-time assistance to our users through phone , helping them navigate Holded’s platform, troubleshoot issues, and offer product-related advice. You’ll be at the forefront of ensuring our customers have a seamless and satisfying experience. What You’ll Do: • Respond promptly to customer inquiries via live call (as secondary task, other text-based channels). • Troubleshoot technical issues, providing clear and concise instructions. • Guide users through Holded’s features, offering personalized support based on their needs. • Document customer interactions in our CRM and escalate issues when necessary. • Identify recurring customer concerns and share insights with the Product and Engineering teams. • Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service

About you

- 1+ year of experience in a Call Center Support or Customer Service role.




- Exceptional written communication skills with a focus on clarity and professionalism.
- Ability to multitask.
- Tech-savvy with a quick ability to learn new tools and platforms.
- Basic Knowledge of finance
- Strong problem-solving skills and attention to detail.
- Native in Spanish but fluent in English.

Extra awesome

- Experience in a SaaS or tech support environment.
- Familiarity with chat platforms like Intercom, Zendesk, Aircall or Zoom
- Basic knowledge of business management software (accounting, invoicing, HR).

Whats it's like to work with us

- Permanent contract
- Hybrid work model
- Short work-day on Fridays
- 26 paid vacation days
- Free catered lunch at the office
- English/Spanish classes
- Referral program
- Continuous Training: annual budget for training for each employee
- Fully equipped kitchen with snacks, drinks, and fresh fruit
- Top-notch work equipment
- Office in front of the sea with ping pong, pool table, PlayStation…
- Interesting projects and a great work environment
- An excellent opportunity to grow with the company
- Discounts on a Gym membership

At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We didn’t start Holded to be another software company. We started Holded to be epic , and you will be part of it.

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📌 Accounting Support Specialist (Barcelona)
🏢 Holded
📍 Barcelona