23 oct
|
CRIT
|
Santa Cruz de Tenerife
23 oct
CRIT
Santa Cruz de Tenerife
This position is at CRIT
The selection process will be entirely managed by CRIT.
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Descripción Responsibilities
- Interact with customers via telephone, email and the web, providing technical support and problems solving abilities.
- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated (Client) service group.
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📌 Helpdesk agent (Santa Cruz de Tenerife)
🏢 CRIT
📍 Santa Cruz de Tenerife