This position is at Pasiona

The selection process will be entirely managed by Pasiona.

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Descripción del puesto / Funciones We are looking for an On-Site IT Support Specialist to join our team in Madrid . In this role, you will act as the primary local IT point of contact, delivering Level 2 technical support, managing end-user devices and software deployment, ensuring smooth onboarding/offboarding activities, and collaborating closely with our international management team.

Key Missions and Responsibilities

1. User Support & Service Desk (Level 2)

- Serve as the primary on-site IT contact for all employees in the Madrid office.
- Qualify, prioritize, troubleshoot, resolve, escalate,



and close incidents and service requests in ServiceNow within agreed SLAs.
- Provide Level 2 support for Windows workstations, hardware peripherals, network/Wi-Fi connectivity, mobile devices, and standard corporate software.
- Maintain clear, proactive communication with end users throughout the resolution lifecycle.

2. User & Asset Lifecycle Management

- Coordinate and execute hardware and software provisioning, installation, configuration, and troubleshooting.
- Manage seamless IT onboarding (new hire setup) and offboarding (device recovery and

📌 On-Site IT Support Specialist (Madrid)
🏢 Pasiona
📍 Madrid