This position is at ING

The selection process will be entirely managed by ING.

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At ING we are looking for Digital Business Expert for ATM’s Your role and work environment: We are looking for a talented and enthusiastic Digital Business Expert to join our Pay with Cash Squad within the Daily Banking & Savings Tribe . This role plays a key part in shaping ING’s ATM strategy , ensuring that customers’ cash needs are met while delivering outstanding customer experience and maintaining strict cost efficiency. You will work at the intersection of business strategy, customer insights, partner management and data-driven decision making . The team is responsible for defining and executing long term strategy considering market trends, closely monitoring customer behaviors and partner performance, and translating insights into concrete actions together with Data Analytics, Marketing and Customer Interaction teams. We work in an agile environment , where collaboration, ownership and a strong make it happen mindset are essential. You will interact with multiple internal and external stakeholders, all of them critical to the success of the business. Your key responsibilities: As a Digital Business Expert of Pay with Cash squad you will:

- Lead and manage complex initiatives and projects involving internal and external stakeholders, working with challenging objectives and tight deadlines .
- Analyze customer behaviour and consumption trends related to cash and ATMs , identifying patterns, opportunities and risks across different networks.
- Build and maintain robust business cases , assessing financial impact,



customer value and strategic alignment to support decision-making.
- Continuously monitor financial drivers , evaluating their impact on the Dynamic Plan and proposing corrective or optimization actions.
- Contribute to business and network strategy , ensuring optimal ATM coverage and location, and proactively proposing changes when needed.
- Design and drive customer communication strategies , in close collaboration with Marketing and Customer Interaction teams, to guide customers towards the most convenient ATM solutions (for both customers and ING).
- Own and develop relationships with external partners , ensuring effective governance, performance monitoring and smooth day-to-day collaboration.
- Ensure operational and financial risk is properly managed , in line with internal policies and external regulatory frameworks.
- Actively manage the Voice of the Customer , turning insights into concrete improvements that increase customer satisfaction and loyalty.
- Contribute directly to the business strategy , with a role that has visible impact on results and long-term positioning.





What are we looking for? Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply

- Proven experience in project and stakeholder management, ideally in complex environments with demanding goals and deadlines.
- Strong ability to develop and defend business cases, combining financial analysis with strategic and customer perspectives.
- Solid customer-centric mindset, with experience analyzing customer trends, behaviors and usage patterns.
- Professional experience in similar roles, preferably managing products such as ATMs, cards and/or cash-related services.
- Strong analytical skills, with advanced knowledge of Excel, Power BI and/or MicroStrategy.
- Excellent communication skills in English and Spanish, with the ability to influence and align diverse stakeholders.
- High adaptability to changing environments and priorities.
- Attention to detail combined with a holistic, strategic view of the business.

What do we offer? The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details. Check out what is waiting for you Be versátil my friend. Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing. Restaurant card. So that thinki

📌 Digital Business Expert (Madrid)
🏢 Ing
📍 Madrid