This position is at T-Systems

The selection process will be entirely managed by T-Systems.

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Job Description As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks. YouYou want:

- Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public
- Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
- Active participation in the respective vertical squad of the T Cloud Public.
- Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
- Ensuring customer satisfaction.
- Participation in the planning and forecasting processes.
- Transferring customer requirements to the T Cloud Public impediment and demand process.
- Supporting the further development of cloud handling support.

Qualifications

- Completed degree in computer science, engineering or comparable training or further education.
- Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
- Top knowledge and experience in the field of AI
- Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
- Strong knowledge of market-relevant cloud ecosystems and experience with partners
- Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
- Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
- Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
- High resilience, adaptability to dynamically changing processes/startup mentality.
- Very good technical understanding of standardized service provision through platforms.
- Detailed knowledge of the processes and structures in your own company.
- Experience in international cooperation with Local Business Units and NatCos.
- High social skills, ability to work in a team and integrate,



coupled with good assertiveness and the ability to work independently.
- Willingness to travel nationally and internationally.

Certifications required for the position:

- OTC Practitioner certification or comparable AMIGO Hyperscaler certification
- Agile methods such as Scrum, Kanban, DevOps or comparable certifications

Certifications recommended for the position:

- DevOps Foundation
- OTC Architect
- Fluent written and spoken German and English.

Additional Information

What do we offer you?

Work environment & flexibility

- International, dynamic and collaborative environment.
- T-Social: social initiatives (sports, community, health, ...).
- Hybrid work model (remote/on-site).
- Adaptable working hours.

Growth & development

- Customized training: access to Coursera to learn whatever you want, whenever you want.
- Weekly language classes (English & German).
- International Mentoring Sessions & Experience Days.

Compensation & benefits

- Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
- Telemedicine.
- Life and accident insurance.
- Social fund.

Wellbeing & time off

- 26+ working days of vacation per year.
- Free access to specialists services (medical, legal, wellness).
- 100% salary coverage during medical leave.
- And many more advantages of being part of T-Systems!

If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team! T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

Your Task

As a Senior Customer Success Manager , you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.

Responsibilities

- Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public
- Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)




- Active participation in the respective vertical squad of the T Cloud Public
- Avoiding "churn" through proactive analysis and management of T Cloud Public customers
- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public
- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public
- Ensuring customer satisfaction
- Participation in the planning and forecasting processes
- Transferring customer requirements to the T Cloud Public impediment and demand process
- Supporting the further development of cloud handling support

Your Profile

We are seeking a highly qualified Senior Customer Success Manager with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment.

Must Have Skills

- Completed degree in computer science, engineering or comparable training or further education
- Top knowledge and experience in the areas of cloud and IT architecture
- Top knowledge and experience in technology strategy
- Top knowledge and experience in sales and business development
- Top knowledge and experience in the field of AI
- Strong communication and presentation skills with correct and confident behavior in customer contacts
- Strong knowledge of market-relevant cloud ecosystems and experience with partners
- Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)
- Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
- Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes
- High resilience and adaptability to dynamically changing processes/startup mentality
- Very good technical understanding of standardized service provision through platforms
- Detailed knowledge of the processes and structures in your own company
- Experience in international cooperation with Local Business Units and NatCos
- High social skills
- Ability to work in a team and integrate
- Good assertiveness
- Ability to work independently
- Willingness to travel nationally and internationally
- OTC Practitioner certification or comparable AMIGO Hyperscaler certification
- Agile methods certification such as Scrum, Kanban, DevOps or comparable certifications
- Fluent written and spoken German and English

Nice to Have Skills

- DevOps Foundation certification
- OTC Architect certification

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📌 Customer Success Manager (M/F/D) T-Cloud German Speaker (Granada)
🏢 T-Systems
📍 Granada