This position is at CRIT

The selection process will be entirely managed by CRIT.

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Responsibilities

- Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.
- Identify, evaluate, and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes, and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated (Client)



service group.

Job Requirements

- Mandatory languages: English
- Basic PC Skills
- Good communication skills
- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
- Basic understanding of the principles, theories, and practices of group dynamics and/or team development
- Basic Business Development: Results Focused, Initiative
- Customer-oriented
- Experience: No specific experience is required (initial training)

Requisitos mínimos

- Mandatory languages: English
- Basic PC Skills

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📌 Support Analyst First Line Agent (Santa Cruz de Tenerife)
🏢 CRIT
📍 Santa Cruz de Tenerife