- As a Account Manager, you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solution
- You will work closely with our sales, product, and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platform
- ? Customer Relationship Management: Act as the main point of contact for key accounts, understanding their needs and ensuring their satisfaction with our solution
- ? Maximizing Product Value: Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operations
- ? Problem-Solving & Strategic Support: Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customers
- ? Analysis & Reporting: Track customer performance, identify usage trends, and provide strategic insights that contribute to product improvement and customer success
- ? Customer Retention & Growth: Identify upselling and cross-selling opportunities to help customers maximize the value of our platform and expand its use within their operations
Benefits
- Adaptable working hours
- ? Analytical and problem-solving mindset, capable of identifying challenges,
proposing solutions, and enhancing the customer experience
- ? Proficiency in CRM tools and digital platforms for customer management and data analysis
- ? Excellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions
- ? 4-5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality-related company
- ? Passion for the restaurant and tech industry, eager to provide value to customers and transform the way they operate
- ? Previous experience working at a fast-paced startup
- ? Previous experience working in a SaaS product
- ? Experience working in the HORECA sector
- 1️⃣ Initial fit call (15–30 min)
- 2️⃣ Interview with the Hiring Manager + two CX team members (1 hour) ?
- 3️⃣ Culture Fit interview with Founders (1 hour) ?
- ⏰ The full process takes 2–3 weeks, and you’ll receive feedback within 3–5 days after each step. We believe in clear, transparent and respectful communication
- Our goal is to have this position filled during Q1 2026
- ? Pro tip: If in the first call you don’t know what haddock is, you’ll be instantly disqualified