- The Agentic Customer Success Manager (CSM) is a scaled, low-touch role focused on driving retention and product adoption across a large portfolio of Qlik customers. This role will primarily focus on supporting the DACH region, so fluency in both German and English is required
- In this role, you’ll use automation, data-driven insights, and scalable engagement programs to maximize customer impact
- This opportunity is ideal for someone who thrives in a high-velocity environment and is excited by a technology-led approach to customer success rather than traditional one-to-one account management. As Qlik continues to expand its SaaS footprint, we need CSMs who can leverage our full product suite to keep customers healthy, engaged, and growing at scale
- This is an opportunity to work at the intersection of data, AI, and customer experience. As one of the first CSMs at Qlik to operate within an agentic model, you’ll use automation, data, and intelligent engagement programs to support hundreds of customers at scale
- Develop your career through a clear progression path from Associate CSM to Principal CSM, with defined expectations and opportunities to take on greater responsibility
- Join a globally recognized organization that is actively investing in AI-driven customer success, with the tools, data, and autonomy to improve customer outcomes
- Use data and customer health signals to identify risks, prioritize opportunities, and design proactive customer interventions
- Help shape and continuously improve Qlik’s scalable customer success model, ensuring customers across the portfolio receive the engagement, education, and support they need to realize value from their investment




- You’ll play an important role in improving customer health, product adoption, and revenue retention across Qlik’s scaled customer segment
- Manage a large portfolio of Qlik customers, driving retention, renewals, and expansion through scalable and automated engagement programs
- Analyze customer data and health signals to identify trends and at-risk accounts, then design targeted interventions that increase engagement and reduce churn
- Build and deliver scalable digital programs, including onboarding journeys, educational content, webinars, and automated touchpoints
- Help customers increase adoption and realize greater value from Qlik’s cloud and client-managed products
- Measure the effectiveness of customer success programs and use insights to refine the engagement strategy and improve customer outcomes at scale

Benefits

- Top-notch employee benefits: Insurance to take care of you and your family’s financial, physical and mental well-being
- Flexible working: A truly adaptable approach to working - we are big believers in the work-life balance
- Opportunities to grow: Something new to be learned every day, from our fast-paced, buzzing tech environment to a variety of on-the-job experiences
- Strong analytical and problem-solving skills, with the ability to work independently in a fast-paced environment and build productive relationships across a large customer portfolio
- Working knowledge of SaaS products and confidence navigating data and analytics platforms
- 3-5 years of relevant experience in Customer Success, Account Management, or another customer-facing role
- Experience with Qlik products or comparable BI and analytics platforms would be an advantage
- Fluency in both English and German is required

📌 Agentic Customer Success Manager (German Speaker - DACH) (Barcelona)
🏢 Qlik
📍 Barcelona