Customer Success Manager (Upsell & Expansion)
- French Speaking About the job Language Requirements – French & English Speaking As part of our expansion across Europe, we’re looking for a Customer Success Manager to join our high performing, customer centric teams. This role focuses on driving portfolio revenue growth through account expansion, cross-selling, and upselling complementary tech solutions. If you’re excited by SaaS, innovation, and the opportunity to make real impact in a scaling international environment, this could be your next move. ?

Key Responsibilities
• Proactive Account Health Monitoring: Conduct regular, structured check-ins via phone and video calls to evaluate software usage patterns, track client satisfaction, and identify early churn indicators.
• Relationship Management & Trust: Build warm, lasting relationships with restaurant owners, general managers, and staff to serve as their trusted point of contact and primary advocate across the product suite.
• Opportunity Identification & Data Analysis: Utilize account usage metrics, feature adoption data, and operational feedback to pinpoint prime cross-sell and upsell opportunities across your portfolio.
• Value-Based Solution Selling: Conduct strategic review meetings and product demonstrations to show client restaurants how additional modules, premium features, or upgraded plans resolve their operational bottlenecks.
• Feedback Loop & Collaboration: Gather qualitative client insights and collaborate directly with Support, Product, and Operations teams to continuously elevate the client experience.
• Satisfaction Tracking:



Monitor NPS, CSAT, and engagement metrics to design targeted outreach strategies for at-risk accounts. ✅ What we’re looking for
• 2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment.
• Deep empathy, active listening, and a hospitality-first mindset when managing sensitive or evolving client relationships.
• Proven experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment platforms.
• Strong organizational skills and the ability to proactively manage a portfolio of multi-site or independent accounts.
• Seamless collaborative skills to work effectively alongside Support, Product, and Operations teams.
• Fluency in French & English
- you will be working with customers based in the Netherlands region so fluency is a must. ? Plus strong English for internal collaboration (Language fluency is essential as you’ll be working directly with customers in your market.) ? You’ll thrive here if you:
• Enjoy working with customers and solving real-world problems
• Are confident communicating across cultures and languages
• Like working in a fast-paced, evolving environment
• Take ownership and care about delivering excellent experiences
• Are curious, adaptable, and always looking to improve ? Why join?
• Be part of a growing international team
• Work in a collaborative, supportive environment
• Gain exposure to multiple markets and cultures
• Opportunities for development and progression
• Hybrid working in Barcelona

📌 Customer Success Manager (España)
🏢 Momentum Global
📍 España