Senior Operation Manager Meetings & Events – Spain & ItalyApplylocations: We are looking for someone coming from the event Industry, with knowledge of events, communication and marketing. As part of a general agency, the Senior Operation Manager plays a key role in connecting regional teams with global standards and best practices, while partnering closely with peers and business stakeholders worldwide. Additionally, this role serves as a strategic communicator and reputation ambassador for Spain/Italy markets leads and optimizes event operations for a leading global creative events agency, across 2 countries. This leader will ensure high-quality event delivery & production, strong team performance and management, and operational excellence at scale.Drive operational excellence, ensure consistent high-quality event delivery, manage P&L;, optimize processes, and maintain compliance across both countries
* Team Leadership: Coach and develop Team Leaders; foster high-performance culture focused on accountability, collaboration, and continuous improvement across the region
* Change Management: Lead transformation initiatives (process harmonization, new tools, AI adoption) and drive organizational change to improve efficiency and operational maturity
* Client Relationship: Serve as senior escalation point for major clients; act as trusted creative advisor and strategic partner
* External Representation: Act as agency ambassador in Spanish & Italian markets; build relationships with media, industry associations, influencers,



and thought leaders to enhance market visibility
* Global Collaboration: Partner with cross-functional teams and international peers to align on global standards, best practices, and multi-market project delivery
* Operational efficiency and project delivery quality
* Employee engagement and client satisfaction and profitabilityWhat We ́re Looking For:* 10+ years in event agency operations/production
* Fluent in Spanish, English, and Italian is a plus
* Proven experience managing large multi-layered teams across multiple countries
* Strong stakeholder management and external communication skills
* Strong leader on event/communication industry
* You already have a network and you will develop our visibility by having strong external communication skillsLocationSpainThe #TeamGBT ExperienceWork and life: These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
* get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
* You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
* Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

📌 Senior Operation Manager Meetings (España)
🏢 American Express Global Business Travel
📍 España