- Based in Barcelona
- Swedish at a C2 / Mastered level. Fluency in English. Speaking more languages are always welcome!
- An open minded person with a high level of communication skills
- Care about customer needs and always try to make their experience unique and satisfactory
- Knowledge in CRM tools
- Experienced in a customer support environment
What the job involves
- Answer incoming requests via phone, email and chat
- Assist our customers on questions about our electronic reservation book, our website or app
- Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs
Benefits
- A permanent contract (that can be useful in life)
- Versátil working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to wrok fully remotely)
- Lunch vouchers available 3 working days per week
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- Continuous learning and development programs
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey