Job ID: 744000156005212 Customer Success Manager (m/f/d) T-Cloud German Speaker A Coruña, Bilbao, Gijón, Granada, Reus, Seville, Valencia Professional Regular T-Systems Iberia

Your Task

As a Senior Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.

Responsibilities

Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public

Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)

Active participation in the respective vertical squad of the T Cloud Public

Avoiding "churn" through proactive analysis and management of T Cloud Public customers

Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public

Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public

Ensuring customer satisfaction

Participation in the planning and forecasting processes

Transferring customer requirements to the T Cloud Public impediment and demand process

Supporting the further development of cloud handling support

Your Profile

We are seeking a highly qualified Senior Customer Success Manager with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment.

Must Have Skills

Completed degree in computer science, engineering or comparable training or further education

Top knowledge and experience in the areas of cloud and IT architecture





Top knowledge and experience in technology strategy

Top knowledge and experience in sales and business development

Top knowledge and experience in the field of AI

Strong communication and presentation skills with correct and confident behavior in customer contacts

Strong knowledge of market-relevant cloud ecosystems and experience with partners

Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)

Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace

Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes

High resilience and adaptability to dynamically changing processes/startup mentality

Very good technical understanding of standardized service provision through platforms

Detailed knowledge of the processes and structures in your own company

Experience in international cooperation with Local Business Units and NatCos

High social skills

Ability to work in a team and integrate

Good assertiveness

Ability to work independently

Willingness to travel nationally and internationally

OTC Practitioner certification or comparable

AMIGO Hyperscaler certification

Agile methods certification such as Scrum, Kanban, DevOps or comparable certifications

Fluent written and spoken German and English

Nice to Have Skills

DevOps Foundation certification

OTC Architect certification

About Us

T-Systems is part of the Deutsche Telekom Group, with around 30,000 employees worldwide. We create technology with purpose to generate a positive impact on society.



We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Benefits

Work environment & flexibility

International, dynamic and collaborative environment

T-Social: social initiatives (sports, community, health, ...)

Hybrid work model (remote/on-site)

Flexible working hours

Growth & development

Customized training: access to Coursera to learn whatever you want, whenever you want

Weekly language classes (English & German)

International Mentoring Sessions & Experience Days

Compensation & benefits

Flexible compensation plan (health insurance, meal vouchers, childcare, transport)

Telemedicine

Life and accident insurance

Social fund

Wellbeing & time off

26+ working days of vacation per year

Free access to specialist services (medical, legal, wellness)

100% salary coverage during medical leave

And many more advantages of being part of T-Systems!

Job Benefits

Health & Insurance

Versátil compensation plan (health insurance, meal vouchers, childcare, transport)

Telemedicine

Life and accident insurance

Work-Life Balance

Hybrid work model (remote/on-site)

Flexible working hours

26+ working days of vacation per year

Professional Development

Customized training: access to Coursera to learn whatever you want, whenever you want

Weekly language classes (English & German)

International Mentoring Sessions & Experience Days

Lifestyle & Wellness

T-Social: social initiatives (sports, community, health, ...)

Free access to specialist services (medical, legal, wellness)

Social fund

100% salary coverage during medical leave

📌 Customer Success Manager (m/f/d) T-Cloud German Speaker (Madrid)
🏢 T-Mobile
📍 Madrid